Service
We deliver technically complex devices. Therefore, all service specialists of Nytek Instruments undergo extensive training before you have the opportunity to serve you.
Education for manufacturing plants
All service professionals are trained on manufacturers of the equipment that we supply.
Help providers
We are always in touch with service providers for the departments operational advice on complex issues.
Remote control
To make aid more quickly, we use the remote control of the device via the Internet. This allows you to prepare for departure and reduce service time of diagnosis.
Learn from other users
For methodological support we use the experience of users who are already working on similar equipment and services suppliers demo labs.
Try it yourself
To be completely confident in selecting an instrument, you can conduct test measurements on it and get our guidelines.
We serve more than 200 sophisticated instruments throughout Russia, from Kaliningrad to Vladivostok, and the CIS countries.
For 10 years we have been able to realize unique complexity projects:
Raman system (combined system of Raman-AFM systems with multiple lasers and detectors), fluorometer-confocal microscope, laboratories for the analysis of coatings and many others.
What does the customer service?
Certification of equipment
Preparation of technical documentation
Installation and commissioning work
Modernization of already installed equipment
Learning the basics of analysis methods used
Test measurements on devices
Verification and metrological certification
Warranty and after sales service
Supply of spare parts and materials
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